The location is very good. Room service was tasty as well. Our shower door wouldn’t completely shut so it would get our bath mat very wet and that wasn’t very comfortable. Also, our plane arrived 1am and before departing I received the message that if we got there after 2:30am our reservation would get cancelled?! That was disappointing, fortunately we made it in time but does that mean that if there had been a delay we would’ve lost the reservation?! Receiving that message made me lower the score from 10 to 8.
Villarreal
березень 2025 р.
This hotel was a pleasant surprise! It had like an abandoned feel so I felt like I was in a movie or something. The hotel is very pretty when you walk in, the staff are super nice and they have a restaurant, a coffee shop that serves Starbucks drinks, a nice pool, a spa, a rooftop area. I really was surprised because it looked like a small hotel but it wasn’t! Our room was so comfortable, the bed was amazing which was exactly what we needed. They greeted us with some towel swans, rose petals, and a delicious chocolate and raspberry mousse as they knew we were honeymooners. The hotel was quiet and lovely. We would definitely stay there again.
Sandra
лютий 2023 р.
The hotel is beautiful and the staff is very kind. The locatios is perfect The food was good and not so expensive They send the invoice very quickly
Esther
квітень 2024 р.
Very lovely lobby and entrance. Nice restaurant. Excellent food.
Ahuja
серпень 2023 р.
The staff was amazing, very helpful and polite. We had to extend our stay two times and the front desk staff (specially Julianna) was patient and gave us the flexibility to confirm our stay extension to the last minute. The rooms are comfortable, clean and have toiletries. We had breakfast at Wyndham Merida restaurant ant it was delicious. Added bonus: there is a Starbucks inside. The hotel is a renovated old masion so it is beautiful. The location was excellent, only a few minutes from Centro Historico and Paseo Montejo. I would go back to this hotel.
Mahalia
квітень 2022 р.
A well repurposed casona into a hotel. Rooms are spacious and clean. The location is great and service was good. Breakfast at the restaurant and the cafe are excellent.
Santiago
лютий 2023 р.
The rooms are spacious and the staff is amazing. Starbucks on-site but doesn’t have all drink selections but I didn’t mind because they have a few of the drinks I love.
Cas
серпень 2022 р.
Cozy
Carolina
березень 2025 р.
Comfortable room but no minibar - totally needed in such a warm spot. Friendly staff who let us check in early.
Maria
березень 2023 р.
The staff are wonderful and they have Starbucks coffee onsite. The rooms are really spacious. The air conditioning perfect. Location is good.
Cas
серпень 2022 р.